Returns and Exchanges
At Jiyanya Crystals, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist you with our hassle-free returns and exchange policy. Please review the following information to understand the process:
Returns Policy:
- You may initiate a return within 30 days of receiving your order.
- Items must be in their original condition, unused, and in their original packaging.
- To initiate a return, please contact our customer service team at sales@jiyanyacrystals.com with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to proceed.
Exchange Policy:
- If you received a damaged or incorrect item, we’re here to help you with an exchange. Please contact us within 7 days of receiving your order.
- Exchanges are subject to availability. If the requested item is not available, we will process a return for you.
- To initiate an exchange, please contact our customer service team at sales@jiyanyacrystals.com with your order number, details of the issue, and the item you’d like to exchange.
Refunds:
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect item received.
Contact Us:
For any questions or concerns regarding returns, exchanges, or our policies, please don’t hesitate to contact our friendly customer service team at sales@jiyanyacrystals.com.
We appreciate your understanding and cooperation. Thank you for choosing Jiyanya Crystals!
