Shipping Policy

At Jiyanya Crystals, we aim to deliver your orders quickly, securely, and efficiently. Please review our shipping policy below to understand how we process, ship, and handle your orders.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
• Orders placed after business hours or on holidays will be processed on the next working day.
• If we experience a high volume of orders or product availability issues, order processing may take slightly longer. We will notify you in such cases via email.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout based on your delivery location and the weight of your order.
• Estimated delivery time within India: 5–7 business days from dispatch.
• International shipping times may vary depending on destination, customs clearance, and carrier service.

Shipment Confirmation and Tracking

• Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
• The tracking number will be active within 24–48 hours after dispatch.

Shipping Carriers

We partner with reliable courier services to ensure safe and timely delivery. Our trusted shipping partners include Shiprocket and other leading logistics providers.

Delivery Delays

While we strive to deliver your order on time, unforeseen delays may occur due to weather conditions, logistics issues, or customs inspections. Jiyanya Crystals is not liable for delays beyond our control.

Customs, Duties, and Taxes (for International Orders)

International orders may be subject to import taxes, customs duties, or additional fees imposed by your local government. These charges are the responsibility of the customer. Please check with your local customs office for more details before placing your order.

Damaged or Lost Packages

• We take utmost care in packing your items safely. However, if your package arrives damaged, please contact us immediately at sales@jiyanyacrystals.com with photos of the damaged packaging and items.
• In case of lost shipments, we will assist you in tracking your order or arranging a replacement if applicable.

Address Accuracy

Please ensure your shipping address is complete and accurate at the time of placing your order. Jiyanya Crystals is not responsible for non-delivery due to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at sales@jiyanyacrystals.com.

Thank you for shopping with Jiyanya Crystals. We appreciate your trust and support!